What you can expect from us
website design packages
Our standard package includes email/telephone consultation up to the
first 2 hours at no charge. Any quoted price will be based on the following
- Words of text
to be supplied to us by the client, ready and corrected in electronic
form on disk, by email attachment or other appropriate media as agreed.
Additional word-processing or text setting will be charged at an additional
- Images, whether
photographic, hand-drawn or clip art, to be supplied to us by the
client in suitable electronic form and format in a "ready to
use" condition, on disk or other suitable media. Images that
are unfit for use, or that require additional work by way of enhancement,
processing or optimisation will be charged for at an additional hourly
- The website will
be based upon a website specification which will be drawn up and agreed
in advance of commencement of any work. Any additions or deviations
from the specification will not be inclusive and will be charged for
as an additional service.
- A final quotation
of cost will be made and agreed between both parties prior to commencement
- In the case of
particularly large or involved websites, a deposit may be required
up front by way of good faith.
- A "reasonable"
number of external hyperlinks will be included at the request of the
- Front end "splashes"
or animations (either animated GIFs, Flash or Swish
vector-based animations, etc) can be supplied at an additional cost.
- Quotation will
include uploading the finished website to the client's domain and/or
web hosting server.
- Submission of
the completed website to the major Search Engines, up to a total of
10, is to be included in the quotation. These may include AltaVista,
Google, Webcrawler, Lycos, NorthernLight, Open Directory, etc. Paid
for submissions can be made at an extra charge - these now include
Yahoo, Looksmart, Overture, etc.
- Provision of
feedback, enquiry or other online contact forms can be included, provided
the client's host can supply CGI scripting facilities.
- Full preview
access will be given to the client during all stages of the website
development, so that he/she will have ample opportunities to pass
opinions and indicate preferences during the process.
- Commercial free
Guestbooks can be included at no extra charge.
- A run-on price
will be quoted for any additional pages which the client may require
over and above the initial specification.
- Maintenance Contracts
can be quoted for on an annual basis.
- A completion
date will be agreed and supplied with the Quotation of Cost.
We can offer web hosting to all of our clients on our own server, but
we can also arrange for or suggest alternative independent web hosting
companies of proven quality and with a known track record, if preferred.
See Web Hosting.
Clients requiring online catalogue, shopping carts and online credit
card payment facilities MUST be hosted on our own server.
Payment of Fees
Fees and payments for all work done are due on completion and no later
than 30 days after uploading to the final domain and the issuing of
invoice. If the client has not purchased web hosting facilities and
there is no known destination to which the completed website may be
published, the website may be supplied to the client on a Compact Disk
or other suitable storage media.
All work done and developed by the Papillon-ServerBank Group remains
the property of the Group until the agreed fee has been paid and received
in full, at which time all rights in ownership will be assigned to the
We are able to offer annual maintenance contracts on all of our web
design work and will be happy to quote for your website's maintenance
and care. Usually fees for maintenance are paid quarterly in advance.
Alternatively, we are happy to train yourself or your employee(s) to
maintain the website independently.
- Minor Changes & Updates After Completion
All and any minor errors and alterations after Completion and Assignment
of the website will be done free of charge for a period of one month
from the Assignment and Invoice date. After that date, it will be assumed
that the client is fully satisfied with the work done and supplied,
and has had ample time to inform us of any errors. After one month,
any work done by way of updates and alterations will be charged for
at an additional rate.
The Papillon-ServerBank Group cannot be held responsible for any contravention
or infringement of copyright or trademarks made by the client. It is
assumed that the client owns the rights to all texts and images which
he/she supplies to us, or that he/she has permission to use these images
or texts, and that the Papillon-ServerBank Group have no legal responsibility
and cannot be held liable for any infringements in this connection.
On completion of website design, all and any copyrights, in texts, drawings
and photographic images, sounds, videos and animations, developed by
the Papillon-ServerBank Group and used in the design, will pass to and
be assigned to the client, unless exceptions have been agreed beforehand
and have been indicated as such in the specification of the work to
The Papillon-ServerBank Group retains the right to display its work,
whether graphics or other web design elements as examples of their work
for use in promotion and marketing of their services.
The Papillon-ServerBank Group believes the quality of its work is of
the highest possible standard, and will make every effort to ensure
that finished websites are compatible with major web browsers, including
Internet Explorer and Netscape Navigator. We are unable to make any
guarantees, however, as to the quality or level of service offered by
third party web hosting companies.
Electronic Commerce (eCommerce)
The Papillon-ServerBank Group cannot be held responsible for the performance
or quality of service provided by other commercial web server companies,
whose service and equipment is outside of our control, and we cannot
therefore make any guarantee as to the quality of third party agencies.
In no event will the Papillon-ServerBank Group be liable for any third
party damages, whether incidental or consequential, including loss of
any profits or savings.
Details, illustrations and prices included in online catalogues are
the responsibility of the client, and the Papillon-ServerBank Group
may not be held liable for any errors, misleading or untrue descriptions
or omissions quoted in catalogues - these details are deemed to be the
responsibility of the client.
Papillon-ServerBank Group 2010